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Terms & Conditions

Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.


This site is owned and operated by Jolliman Essentials Limited. Our registered office is 177/181 Great Bridge St, West Bromwich, B70 0DJ. Any reference to Jolliman herein refers to Jolliman Essentials Limited.

All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

Discounts and Promotional Offers

Discount codes are not applicable in conjunction with any ongoing offers, multi-buys, or promotions. To streamline the process and adhere to our policy, only one discount code or offer can be utilised at any given time.

Jolliman reserve the right to modify or cancel any offer at any time.

In the event that you opt to return any Qualifying Item(s) that were purchased using a voucher or promotion, please note that the discount or value associated with the voucher will be deducted from the refund amount issued to you.

Vouchers possess no cash redemption value and are non-transferable or assignable.

Promotional codes/offers may be subject to specific conditions, and rules may apply, such as a minimum spend requirement before the offer can be redeemed.

Jolliman reserve the right to change these Terms and Conditions at any time.

Ordering Goods

All orders placed through our website will be subject to our acceptance of the order.

When you submit an order to us on our website you will receive a confirmatory email of this order saying that we are processing your order. You should check this email for accuracy and let us know immediately if there are any errors, reply to [email protected]. This email does not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you.

Should you wish to cancel your order or return any goods, please go to the Returns & Exchanges section for further information. Click here for our Returns Policy.

Processing your orders and payment

Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information.

Please note that all prices on the website are for on-line purchases only and may not be matched in the mailed catalogues or other promotions.

Jolliman reserves the right to alter stock specifications of products as necessary. If we are out of stock we may substitute garments of equivalent or superior quality and value.

The reproduction of products is as accurate as photographic and printing processes permit and Jolliman cannot accept responsibility for variances in colour and style. Every effort will be made to ensure that the reproduction is of the highest quality. However, as the computer screen will affect some colours, we cannot guarantee that your monitor will reflect the true colour of the products.

All prices shown on our website are inclusive of VAT. For further information on delivery charges see the Delivery section. Click here for Delivery Information.

Payment can be made by Visa, Mastercard, Maestro, Visa Electron and Delta via Sagepay our secure payment system.

Delivery & Returns

You can expect your order to arrive within 7 to 14 days. Should you not receive your parcel after 14 days please contact us immediately, before expiration of 28 days so we can contact our carrier. Failure to inform us of non delivery within 28 days from the date of order will make null and void any claim against Jolliman for non receipt of goods.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers.

All items are subject to stock availability.

When we deliver your items to you, you will be asked to sign for the goods to acknowledge that you have received them.

You have the right to cancel your order within 14 days after the day on which you receive the goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have already received items including any free gift, please return to us carefully packaged for a full refund within a further 14 days. You must take reasonable care of the goods whilst in your possession. Incomplete, worn or soiled items will not be refunded or exchanged.

If you wish to cancel your order before goods have been despatched please contact us in writing (email or letter) or by phone as soon as practicably possible.

Jolliman is not responsible for the return of parcels, in the event of a claim it is the sender who is responsible for processing the claim.

If you are returning goods which you bought using a discount or offer which takes your order below the threshold for that discount/offer, we will adjust your refund accordingly.

Please note that some products are sent direct to you by other suppliers and therefore we regret that we cannot provide our 48 Hour Delivery service for them. These products will have a notation to this effect in the product description. The 48 Hour Delivery option will be available for any other Jolliman products that you add to your basket.

From time to time we do monitor and record telephone calls our staff receive and make, ensuring the highest service possible to our customers.

We may from time to time make free gift offers. These are only available at the time of purchase. If you do not add the item to your basket before checkout and you subsequently request one, there will be a delivery charge to send the item to you.

Free gifts are subject to availability and substitution.

In the event that you need to initiate a return due to a defect or error with the item, please be advised that we will bear the responsibility for covering the return postage costs, up to a maximum of £5.99 only.

In the circumstance of a missing parcel, we request that you notify us within a maximum period of 28 days from the date of despatch to facilitate the process of obtaining a replacement or refund. If we are made aware of any missing parcels after this timeframe, we will not be able to offer a replacement or refund.

Should you choose to return an item without providing accompanying paperwork or essential information, it is important to note that the refund process may experience significant delays. To expedite the refund procedure, kindly ensure that all returns include our designated returns form, duly filled out with the requested details.


The use of our site and any contracts formed are governed by English law.

All products are sold on the basis that they are for personal, domestic use only.

A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

It may be necessary for us to assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

There may be circumstances where your rights and obligations under these terms and conditions can be assigned to another party, where this is agreed it would be specified by us in writing.

We reserve the right to change these terms and conditions from time to time so we advise that you read the Terms and Conditions when prompted during the order process.

There may be links on our website to third party websites from time to time, which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

Any unauthorised use of material on this site is strictly prohibited. 5.12 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.


We are the operators of this website and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.

Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).

Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

Order Acceptance

Your order will be accepted by us, and a contract will then be formed between us, when we despatch the goods to you. We reserve the right to refuse orders.

Privacy Policy

These website terms supplement (and are in addition to) the terms of our Privacy Policy. Our Privacy Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy Policy online by clicking here. Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy Policy in its entirety.

Errors and Omissions Excluded

Amended 29th January 2024

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