Returns & Exchanges

Standard Returns Policy

In the unlikely event that you are not entirely happy with your purchase, please return your goods to us unworn, unwashed, and with the manufacturer's tags attached within 28 days of receipt. If goods are returned after 28 days and/or are not in their original condition we reserve the right to refuse the return. This does not affect your statutory rights.

Christmas Returns Policy

We've extended our returns policy for Christmas 2026. Items purchased from November 1st through to December 24th may be refunded or exchanged until January 31st 2027.

Please ensure you complete the returns form that was enclosed inside your parcel.

If you no longer have the returns form, please write the following information on a piece of paper and enclose it in the parcel you are returning:

• Name, Full address and a contact telephone number
• Order number
• Description of the product you are returning
• Reason for return

Repack the item as securely as possible and send it to:

Jolliman Essentials Limited
177/181 Great Bridge Street
West Bromwich
B70 0DJ

Return P&P costs are the buyers responsibility (Unless items are faulty/incorrect). We recommend you use a traceable & insured shipment method as this will cover both parties under the returns policy. We are not liable for any parcels that are damaged or lost in transit on their way back to us.

We do not currently offer free returns as by doing so it would mean we would have to carry the cost of this elsewhere in our business. In reality, this would result in us having to increase our prices, which is not something we are prepared to do. We made the decision that we would rather protect our reputation for providing excellent quality products at affordable prices.

Please note, returns can take up to 14 days to be processed.