Frequently Asked Questions

There is a Search field at the top centre of every page. If you have the product code or description, simply type that into the search field then hit enter. The search will look for products that match all of the words (or the product code) you enter. The results of your search will then be displayed in the centre of your screen.

You can browse by using the categories and the accompanying images displayed within each of them.

Alternatively, if you are looking for a specific product type you can use the Search field to bring back any products which match your search.

You must select the colour that you require, then the size, then the quantity that you wish to order and then click on the Add to Basket icon. This will add the item to your basket. At this point you will have the option to either carry on shopping or to continue to checkout.

Once your transaction has been successful you will return to a page which shows your order number. You will also receive an email confirmation of your order. Please check the details carefully, ensuring that you have entered the correct product information and that the delivery address is correct.

This depends upon the delivery method that you have selected when you placed the order and is subject to stock availability. Standard Delivery is usually within 7 to 10 working days from despatch. 48 Hour delivery is available for Mainland UK orders.

Air Mail is offered for destinations outside of the UK. Currently we only accept payment in Sterling. Click here for delivery details.

We take all major credit and debit cards: Visa, Master card, Maestro, Visa Electron, Delta & Paypal. Please note we are unable to accept American Express.

In the unlikely event that you do not receive your order within the delivery time stated please email [email protected] or call our customer care helpline on 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays). Please remember to include your Customer Number (if known), your full name and postcode and the order reference quoted online when corresponding by email.

If you need to cancel or amend your order you should contact our customer care department as soon as possible. If your order has already been despatched, you should accept that delivery and then return the items to us. Click here for Returns information.

If your order has not been despatched then we will amend or cancel the order for you. You can contact Customer Care by emailing [email protected] or calling 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays).

Please visit the Returns & Exchanges page for full details, or call the Customer Care department on 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays).

We aim to process exchanges within 7 working of receipt, however at peak times it may take up to 14 working days for an exchange to be processed and despatched.

Please visit our Request A Catalogue Page. Alternatively you can email [email protected] or call our customer care helpline on 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays).