Universal Indoor & Outdoor Step

Standard delivery - £5.99

If you select standard delivery our normal delivery time for items in stock is up to 7-10 days. In most cases Items are delivered before this time frame. Items delivered directly from the manufacturer may take a little longer. In exceptional circumstances please allow 28 days for delivery.

Express delivery - £11.99

For an additional fee we offer an Express Delivery service of 2 working days for items in stock. This excludes weekends and Bank Holidays. Please note that items that are despatched directly from the manufacturer are not available on the express service. If this applies you will not be given the option of the express service at checkout.

Orders must be placed before 1pm, Monday-Friday excluding weekends and Bank Holidays for same day despatch. * This service is not available to the following areas/postcodes. Scottish Highland & Islands - IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE

Northern Ireland - BT

Isle of Man - IM

Isles of Scilly - TR21 - TR25

Guernsey - GY

Jersey - JE You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives a card will be left for you to arrange an alternative delivery date with the courier.

Standard Returns Policy

In the unlikely event that you are not entirely happy with your purchase, please return your goods to us unworn, unwashed, and with the manufacturer's tags attached within 28 days of receipt. If goods are returned after 28 days and/or are not in their original condition we reserve the right to refuse the return. This does not affect your statutory rights.

Please ensure you complete the returns form that was enclosed inside your parcel.

If you no longer have the returns form, please write the following information on a piece of paper and enclose it in the parcel you are returning:

• Name, Full address and a contact telephone number
• Order number
• Description of the product you are returning
• Reason for return

Repack the item as securely as possible and send it to:

Jolliman Essentials Limited
177/181 Great Bridge Street
West Bromwich
B70 0DJ

Return P&P costs are the buyers responsibility (Unless items are faulty/incorrect). We recommend you use a traceable & insured shipment method as this will cover both parties under the returns policy. We are not liable for any parcels that are damaged or lost in transit on their way back to us.

We do not currently offer free returns as by doing so it would mean we would have to carry the cost of this elsewhere in our business. In reality, this would result in us having to increase our prices, which is not something we are prepared to do. We made the decision that we would rather protect our reputation for providing excellent quality products at affordable prices.

Please note, returns can take up to 14 days to be processed.