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Customer Services
Customer Services

Frequently Asked Questions

I know the item that I want to buy. How do I search for it?

There is a Search field at the top centre of every page. If you have the product code or description, simply type that into the search field then hit enter. The search will look for products that match all of the words (or the product code) you enter. The results of your search will then be displayed in the centre of your screen.

I am not sure what I want. How do I browse the site?

You can browse by using the categories and the accompanying images displayed within each of them.

Alternatively, if you are looking for a specific product type you can use the Search field to bring back any products which match your search.

I have found the item that I want. How do I add it to my shopping basket?

You must select the colour that you require, then the size, then the quantity that you wish to order and then click on the Add to Basket icon. This will add the item to your basket. At this point you will have the option to either carry on shopping or to continue to checkout.

How do I know that my order has been placed?

Once your transaction has been successful you will return to a page which shows your order number. You will also receive an email confirmation of your order. Please check the details carefully, ensuring that you have entered the correct product information and that the delivery address is correct.

When will my order be delivered?

This depends upon the delivery method that you have selected when you placed the order and is subject to stock availability. Standard Delivery is usually within 7 to 10 working days from despatch. 48 Hour delivery is available for Mainland UK orders.

Can I place an order for delivery outside of the UK?

Air Mail is offered for destinations outside of the UK. Currently we only accept payment in Sterling. Click here for delivery details.

What payment types are accepted?

We take all major credit and debit cards: Visa, Master card, Maestro, Visa Electron, Delta & Paypal. Please note we are unable to accept American Express.

What do I do if I do not receive my order within the stated delivery time?

In the unlikely event that you do not receive your order within the delivery time stated please email careteam@jolliman.co.uk or call our customer care helpline on 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays). Please remember to include your Customer Number (if known), your full name and postcode and the order reference quoted online when corresponding by email.

Can I cancel or change my order online?

If you need to cancel or amend your order you should contact our customer care department as soon as possible. If your order has already been despatched, you should accept that delivery and then return the items to us. Click here for Returns information.

If your order has not been despatched then we will amend or cancel the order for you. You can contact Customer Care by emailing careteam@jolliman.co.uk or calling 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays).

I want to return something, what should I do?

Please visit the Returns & Exchanges page for full details, or call the Customer Care department on 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays).

I sent an item to be exchanged. When will I receive my replacement?

We aim to process exchanges within 7 working of receipt, however at peak times it may take up to 14 working days for an exchange to be processed and despatched.

How do I order a catalogue?

Please visit our Request A Catalogue Page. Alternatively you can email careteam@jolliman.co.uk or call our customer care helpline on 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays).

If you have any problems which aren't answered here, please feel free to email careteam@jolliman.co.uk or call the Jolliman Customer Care team on 0303 031 0320 between 9am - 5pm Monday to Friday (excluding bank holidays).

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